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How to manage my booking?

Frequently Asked Questions

Tickets & Bookings

Find information about ticket types, managing your booking, changing dates, refunds, and everything you need before your visit.

Weather & Cancellations

Learn how weather conditions may affect your experience and what happens if your cruise or tour is cancelled or rescheduled.

Arrival & Check-in

Everything you need to know before you arrive — check-in times, meeting points, parking, and what to bring.

Accessibility

Details on accessibility features, mobility assistance, and how we make our experiences inclusive and comfortable for all guests.

On the day

Helpful tips for your day — what to wear, where to park, and how to make the most of your experience.

General

Answers to common questions about our tours, onboard experience, policies, and general information.

Tickets & Bookings Information

Do you offer local discounts?

Yes — Gold Coast residents receive discounted fares. Bring proof of residency and visit our Locals Page for details.

Do you accept concession or companion cards?

Absolutely! Hopo accepts all Australian concession cards and companion cards. Companions travel for free with the purchase of a ticket by the cardholder, check the website https://hopo.com.au/accessibility/ accessibility information. Concession cardholders receive discounted tickets, the following cards are accepted:

Student Card (or wearing school uniform) Seniors Card Pensioner Concession Card Veterans Card Health Care Card Low Income Income Healthcare Card Foster Child Health Care Card Ex-Carer Allowance (Child) Health Care Card Carers Business Discount Card

Can I pay with my translink Go Card?

Unfortunately, you can not pay with your Go Card. Hopo is a privately funded public transport, and is not part of the Queensland government funded Go Card network.

Where can I buy a ticket?

Tickets can be purchased onboard (cashless payments only), online via the HOPO website, or at select hotel desks.

Please note: cash is not accepted for safety and security reasons. If you would like to pay cash, you can buy your ticket at Sea World Cruises Terminal, Main Beach.

Do I need to book?

You do not need to book your seat on the ferry. Simply wait for the next arriving ferry with your ticket, or purchase a ticket onboard.

If you would like to secure your seat on the ferry, please book a 2hr Sightseeing Cruise - https://hopo.com.au/tickets/gold-coast-sightseeing-cruise/

Still need help? Get in touch with our friendly team.

(07) 5655 3528
info@hopo.com.au